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Publication
Analysis of member retention in fitness through satisfaction, attributes perception, expectations and well-being
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 3.03 MB | Adobe PDF |
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Abstract(s)
The objective of this study was to understand how attributes perception, expectations, well-being and satisfaction influence membership retention in fitness clubs. To what extent do the perception of the service attributes by the members; the expectations, what is expected from a certain service; the well-being, pleasant feeling of body and mind; and the satisfaction, contentment of needs and desires, influence retention in fitness clubs.