Artigos em revistas indexadas [3]
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Browsing Artigos em revistas indexadas [3] by Author "Guerra, Ricardo Jorge da Costa"
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- The importance of qualification of the human resources in tourism: a study applied to travel agents in PortugaPublication . Ribeiro, Lígia Maria Rocha Pinto; Gonçalves, eduardo Cândido Cordeiro; Guerra, Ricardo Jorge da CostaTourism has established itself as one of the most important and fastest growing economic sectors in the world. The success of this economic activity depends heavily on qualified human resources. In the case of travel agencies and tourism, travel agents are the pillar of all the dynamics of this subsector. In the absence of many specific studies on these professionals and their levels of qualification and job satisfaction, this article aims to define a profile of the travel agent in Portugal, by dividing it into four elements: socio‑demographic, professional, economic and psychological and also to understand the influence of the level of qualification. A descriptive quantitative methodology with univariate and bivariate analysis was applied using primary data collection, based on the questionnaire survey of a significant number of travel agents operating in Portugal, representative of the national territorial density. The empirical results of this study allowed the general conclusion that the vast majority of travel agents have higher education qualifications with incidence in the area. Travel agents with more years of profession tend to earn better wages, although agents in higher age brackets show lower educational qualifications. However, it is not because travel agents have more education that they will get better pay; such as travel agents with a degree in tourism feel less satisfied with their profession, this correlates with inappropriate pay and high levels of stress.
- Tourism and hospitality leadership in times of crisis: critical moderatorsPublication . Silva, Maria José Nunes da; Costa, Carlos Manuel Martins da; Guerra, Ricardo Jorge da Costa; Lemos, Fernando Manuel Florim de; Gonçalves, Eduardo Cândido CordeiroTourism and hospitality organizations and destinations are increasingly struggling to resolve and manage diverse crises. Crises can be defined as unexpected and undesirable events, that cause pressure, represent a threat, provoking uncertainty, and fear. A different leadership is needed, with a strong capacity to deal with uncertainty, vulnerability, and complex chaotic contexts, to make urgent, quick decisions. This study used several complementary methods and techniques to achieve the proposed objectives. An empirical study was conducted, applying a survey, using semi-structured interviews with leaders in the tourism sector. In this sense, this work aims to contribute to a deeper understanding of crisis leadership and crisis management in disruptive scenarios, in tourism and hospitality. Also contributes to enriching crisis leadership research, when the crisis is increasingly frequent, much more globalizing, and harmful, and contributes to capitalizing on learning and developing research to help mitigate the future negative impact of another crisis.