Gonçalves, CelinaBiscaia, RuiCorreia, AbelDiniz, Ana2021-04-212021-04-212014http://hdl.handle.net/10400.24/1664The goal of this study was to examine what experiences members have with itness centers that inluence their intentions for recommendation. After item generation and content validity, as well as a pilot test, a survey was conducted among members of ive different clubs (n=1750). The questionnaire included measures of service quality attributes, accessibility, well-being in life, well-being in a club, and intentions to recommend a itness center. Results using a structural equation model provide evidence that only service quality attributes and well-being in a club have positive effect on intentions of users to recommend it. Well-being in life has a negative effect on the intentions for recommendation, while accessibility shows no predictive effect. These indings suggest implications for the management of a club, such as the need to create a pleasant environment and to provide a personalized service directed towards the members’ goals in order to improve well-being in a club and contribute to increase the intentions to recommend the intentions to recommend the itness centers to others.engIntentions to recommendService quality attributesjournal article10.1590/S1980-65742014000400004