Reis, José LuisCarvalho, João Álvaro2014-06-302014-06-302014-06-30http://hdl.handle.net/10400.24/119Abstract. Personalized applications exhibit features adjusted to the preferences or needs of users and can provide benefits related to customer relationship or related to the efficiency of organizational work. This article presents a conceptual model that can be viewed as a contribution to the body of knowledge of Information Systems and Technologies professionals with responsibilities in the adoption, and development of personalized Web applications. These contributions include: a conceptual model that combines and articulates aspects that contribute to the success and to the quality of personalized information system (this model combines design features, facets that contribute to the quality and metrics that can be used to evaluate the performance of organizational work supported by personalized information systems). This set of aspects combines a synthesis of information so far scattered in the literature with proposals and recommendations with empirical knowledge based on an empirical study.engPersonalizationSystemsMetricsInformationconference object