Gonçalves, CelinaDiniz, Ana2021-04-212021-04-212015http://hdl.handle.net/10400.24/1663The objective of this study was to understand how attributes perception, expectations, well-being and satisfaction influence membership retention in fitness clubs. To what extent do the perception of the service attributes by the members; the expectations, what is expected from a certain service; the well-being, pleasant feeling of body and mind; and the satisfaction, contentment of needs and desires, influence retention in fitness clubs.engAnalysis of member retention in fitness through satisfaction, attributes perception, expectations and well-beingjournal article