Energy transitions are a complex technological-economic and social process. Currently, this
involves the impact that innovation in technology and information as well as social practices
can have on the way the energy is used. Therefore, business becomes much more complex
and risky. In the particular case of the European Union, recent years were also marked by
multiple changes at the political, economic, social and environmental context. Changes are
already in course posing new challenges to European Electricity Utilities. The question that …